Return and Refund Policy

Return and Refund Policy

At eudoracut, we value customer experience above all. If you are not entirely satisfied with your purchase, we're here to help. Please contact our customer care with any questions about damaged or defective products. We will work with you to find a suitable replacement, issue a refund or a store credit. All products must be new, unused and with the original packaging to be accepted. 

Items NOT eligible for return 

  • Personalized items or custom orders
  • Items specified as not returnable
  • Gift cards
  • Final sale, open box, and clearance items
  • Orders totaling over $3,000 on multiple quantities of the same fixture
  • Items that are not in resalable condition or items missing the original packaging

All items for return need to have all of its original components and packaging. We recommend packing your item with additional packaging if needed for the product to arrive safe at our return center. eudoracut reserves the right to refuse returns or exchanges of items that are not in their original condition. Items damaged during transit will not be accepted and will be returned to the buyer.

Exchanges  

We only replace items if they are defective or damaged. If you need to exchange an item for a different color/variant/size, please fill out our Exchange Request Form. 

For exchanges, you will need to return the original item received, once received in our return center we will send you store credit for the full value of the item purchased. You can use the store credit to place a new order for the desired item. All restocking fees will be waived. 

Damaged and defective products 

We suggest that you inspect all packaging received for any defects. If your item is damaged or defective please contact us immediately and we will work with you. Damaged or defective items will be replaced.

We will require images of the damages to the product and of the original packaging received along with its shipping label.

Damaged items need to be reported within 3 days of receipt.  Once your damaged request has been received, our customer care team will reach out to you within 1 business day. 

We cannot accept damage request for orders received over 3 days.

In the case you submit a Damage Request Form outside of our policy timeframe, we can still replace upon availability but will require for you to cover shipping expenses.  

If the item is discontinued we cannot replace it and can only offer refunds if the request is made within our policy timeframe.